REGISTERED CHARITY 1213936 • BASED IN COUNTY DURHAM • WELCOMING FAMILIES FROM ACROSS THE NORTH EAST AND BEYOND
Unique Abilities SEND Group logoUnique AbilitiesSEND Group
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Accessibility statement

A website designed to be clear, usable and welcoming.

Unique Abilities SEND Group wants as many people as possible to use this website, including people using assistive technology, keyboard navigation or different screen sizes.

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Unique Abilities SEND Group logo

Accessibility is ongoing work

The charity aims to improve barriers as they are identified and welcomes practical feedback from website users.

Clear structure
Keyboard-friendly controls
Responsive layouts
Feedback welcomed
Our accessibility aim

WCAG 2.2 AA improvements are built in.

WCAG is an international accessibility standard organised around content being perceivable, operable, understandable and robust. The core page templates now apply Level AA safeguards for contrast, focus visibility, responsive reflow, labelled controls and motion.

1

Readable content

Use clear headings, short sections, meaningful link wording, sufficient spacing and plain language where possible.

2

Images and media

Provide useful alternative text for informative images and avoid relying on colour alone to communicate meaning.

3

Keyboard and focus

Make links, buttons, menus, forms and expandable content usable without a mouse, with visible focus wherever possible.

4

Responsive and adaptable

Support zoom, different text sizes and layouts across desktop, tablet and mobile without unnecessary horizontal scrolling.

Known limitations

Some areas depend on other services.

The core page templates have been checked and improved, while third-party content, plugins and newly uploaded material still require ongoing accessibility review.

1

Embedded booking schedule

The Bookwhen schedule and its checkout are controlled by Bookwhen and may behave differently from the main website.

2

Payment and form services

Connected form, shop and payment interfaces can have accessibility characteristics controlled by their providers.

3

Uploaded documents or graphics

Older graphics, promotional posters or documents may contain text that is less accessible than ordinary HTML content.

4

Social media and external links

Content opened on Facebook, Instagram or another external website is governed by that service’s design.

What users should be able to do

Practical access matters.

The charity’s aim is that visitors can complete the website’s main tasks without unnecessary barriers.

Contact us about accessibility
Navigate menus and page content using a keyboard or common assistive technology.
Zoom and reflow content on smaller screens without losing essential information.
Understand form labels, buttons, errors and instructions before submitting information.
Contact the charity for information in a more accessible format or for help completing a task.
Report an accessibility problem

Tell us what happened.

When reporting a barrier, include the page address, what you were trying to do, the device or assistive technology used and the format that would help.

Email info@uniqueabilitiessendgroup.org.uk or use the Contact page. The charity will review the request and explain what it can do.

Report a barrier
1

Alternative formats

Reasonable requests for information in another accessible format will be considered.

2

Third-party issues

The charity can report a problem to the relevant provider even where it cannot directly change that service.

3

Ongoing review

Accessibility should be considered when pages, forms, plugins and documents are added or updated.

4

Standard referenced

WCAG 2.2 is the current W3C Recommendation used as the website’s accessibility target.

Read the accessibility standard

Visit the official W3C WCAG 2.2 page for the full technical standard.

View WCAG 2.2