Privacy Policy
How personal information is collected, used, stored and protected when people use the website or contact the charity.
Read the privacy policy →Policies & important information
Clear, open and easy to understand.
Find the policies and practical information that explain how Unique Abilities SEND Group works, protects personal information and supports children and families.
Ask us a question
Registered charity 1213936
Policies are part of our commitment to safe, transparent and welcoming support.
Safeguarding matters
Clear information
Privacy respected
Questions welcome
Policy library
Find the information you need.
Choose a policy below for the full document. These pages can be updated individually whenever the charity’s policies change.
GDPR & Data Protection
Information about data-protection responsibilities and the rights people have in relation to their personal data.
Read the data information →Cookie Policy
What website cookies are, why they may be used and how visitors can manage their preferences.
Read the cookie policy →Safeguarding
Our commitment to the safety and wellbeing of children, young people, families, volunteers and everyone involved.
Read safeguarding information →Refunds & Cancellations
Important information for activity bookings, events, physical products, changes and cancellations.
Read the refund policy →Terms & Conditions
The terms that apply when using the website, booking activities, making payments or purchasing products.
Read the terms →Accessibility Statement
How we aim to make the website and its information usable and understandable for as many people as possible.
Read the accessibility statement →Photo & Video Information
How photographs and videos may be used and how consent is handled at activities and events.
Read the photo information →Mailing List & Marketing
What subscribers receive, how consent is recorded and how to unsubscribe from future messages.
Read the mailing information →Bookings & purchases
Important information at a glance.
These are the key arrangements supplied by the charity. The relevant full policy and checkout information should always be read before booking or buying.
Read the full refund policy1
Activity and event bookings
Refunds or refund requests are not accepted once an activity or event booking has been made because advance bookings help the charity cover its running costs.
2
If Unique Abilities makes a change
If an activity or event is cancelled or changed by the charity, customers will be contacted and refunds or alternative arrangements will be handled as appropriate.
3
Physical products
Postage will generally be £5 unless stated otherwise. Collection may be offered where appropriate, and relevant return and cancellation information is shown before purchase.
4
Secure payments
Online shop, donation and relevant booking payments are intended to be handled through secure connected payment services such as Stripe.
Cannot find the information you need?
Contact the Unique Abilities team and they will help direct you to the relevant policy or information.