REGISTERED CHARITY 1213936 • BASED IN COUNTY DURHAM • WELCOMING FAMILIES FROM ACROSS THE NORTH EAST AND BEYOND
Unique Abilities SEND Group logoUnique AbilitiesSEND Group
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Mailing list & marketing

Useful updates, sent with respect for your choices.

This page explains what subscribers may receive, how permission and preferences are recorded, and how to stop future marketing messages.

View all policies
Unique Abilities SEND Group logo

You stay in control

Joining the mailing list is optional. Every marketing email should provide a clear way to unsubscribe.

Clear sign-up wording
Positive choice
No pre-ticked boxes
Unsubscribe anytime
What subscribers may receive

Updates described at sign-up.

The mailing-list form explains the types of messages people can expect before they subscribe.

1

Activities and events

New groups, sessions, family activities, trips and other opportunities.

2

Booking alerts

Notifications when bookings open, places become available or important event details change.

3

Offers and fundraising

Discounted tickets, special offers, fundraising news and ways to support the charity.

4

Projects and charity news

New partnerships, projects, family opportunities and significant organisational updates.

Information used

Only what is needed for the list.

The charity should keep a record of the subscriber’s contact details, the wording they agreed to and when and how the choice was made.

1

Email address and name

Used to address and deliver messages. Any optional details should have a clear purpose.

2

Consent and preference record

Kept to demonstrate the sign-up choice and respect later changes or objections.

3

Delivery information

The mailing provider may record delivery, bounce, unsubscribe and limited engagement information needed to operate and improve the list.

4

Suppression record

A minimal record may be retained after an unsubscribe so the address is not accidentally added back without a new valid choice.

Consent and unsubscribe

Changing your mind is easy.

Where consent is used, it must be freely given, specific, informed and shown by a positive action. Withdrawing it must be as easy as giving it.

Join the mailing list
The sign-up request should be separate from other terms and should not use a pre-ticked box.
Every marketing email should include an unsubscribe option.
An unsubscribe or direct-marketing objection should be acted on promptly.
Someone who unsubscribes may still receive essential service messages about an existing booking, order or safety issue.
Sending and protecting messages

Responsible communication.

Emails are sent from mailinglist@uniqueabilitiessendgroup.org.uk. This is a no-reply address, so responses may not be monitored. Questions should be sent through the Contact page.

Subscriber information is not sold. It may be processed by the charity’s email, form and website providers under suitable arrangements.

Contact the team
1

Relevant frequency

Send messages at a reasonable frequency and keep their content consistent with what was explained.

2

Secure list management

Limit access, use approved systems and avoid exposing recipients’ addresses to one another.

3

Accurate preferences

Keep suppression and preference records up to date across relevant mailing tools.

4

Review providers

Check where subscriber data is stored, what safeguards apply and how long service providers retain it.

Want to receive updates?

Join the mailing list for new activities, booking alerts, offers, charity news and family opportunities.

Join our mailing list