1
Contact and identity details
Names, email addresses, telephone numbers, postal addresses and other details supplied through forms, bookings, purchases, donations or direct contact.
Privacy policy
Your information, handled with care.
This privacy policy explains how Unique Abilities SEND Group collects, uses, stores and protects personal information when people use the website, make an enquiry, book, donate, purchase, volunteer or join the mailing list.
View all policies
Unique Abilities SEND Group
Registered Charity 1213936 is the organisation responsible for deciding how the personal information described here is used.
Clear privacy information
Only information we need
Security taken seriously
Data-protection rights
What we collect
The information we may handle.
The information involved depends on how someone interacts with the charity. We should not collect more personal information than is necessary for the stated purpose.
2
Family and participation information
Information provided to help a child, young person or family attend safely and accessibly. This can include sensitive health, disability, dietary or support information where it is necessary and appropriate.
3
Transaction and booking records
Booking, order, donation, delivery and payment-status information. Full card details are entered with the connected payment provider rather than stored by this website.
4
Website and communication information
Messages, consent choices, mailing preferences and technical information produced when the website, forms or embedded services are used.
Why we use information
Purposes and lawful bases.
Different purposes may rely on different lawful bases. The charity should identify and record the appropriate basis before using information and explain any important change.
1
Provide requested services
To answer enquiries, manage bookings, deliver activities, process orders or donations and send confirmations. This may be necessary for a contract or steps requested before a contract.
2
Meet legal and safeguarding duties
To keep suitable records, protect children and adults at risk, manage incidents, comply with law and respond to lawful requests. This may involve legal obligation, vital interests or another condition permitted by law.
3
Run and improve the charity
To administer the website, understand service use, prevent misuse and improve support where the charity’s legitimate interests are proportionate and do not override individual rights.
4
Send optional updates
Mailing-list and promotional messages are sent where the charity has a valid permission or another lawful route. People can unsubscribe or object at any time.
Retention, security & rights
Stay informed and in control.
Information is kept only for as long as needed for the purpose, legal or insurance requirements, safeguarding, dispute handling or proper charity records, then deleted or securely disposed of.
To ask about personal information, contact info@uniqueabilitiessendgroup.org.uk or write to Unique Abilities SEND Group, 35 Kepier Crescent, Durham, DH1 1PG.
Contact us about your data1
Access and correction
People may ask for a copy of their personal information and request correction of inaccurate or incomplete details.
2
Deletion, restriction and portability
These rights may apply in some circumstances and depend on the purpose and lawful basis involved.
3
Object or withdraw consent
People may object to some uses and can withdraw consent where consent is the basis. Direct-marketing objections must be respected.
4
Raise a concern
Contact the charity first so the concern can be reviewed. People also have the right to complain to the Information Commissioner’s Office.
Have a privacy question?
Contact the charity before providing information if you would like an explanation of how it will be used.