REGISTERED CHARITY 1213936 • BASED IN COUNTY DURHAM • WELCOMING FAMILIES FROM ACROSS THE NORTH EAST AND BEYOND
Unique Abilities SEND Group logoUnique AbilitiesSEND Group
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Refunds & cancellations

Clear information before you book.

Please read this information before booking an activity, event or purchasing a physical product from Unique Abilities SEND Group.

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Unique Abilities SEND Group logo

Please check before paying

Booking in advance helps the charity cover the costs of running activities and events.

Read before booking
Activity bookings are non-refundable
We contact you if plans change
Questions are welcome
Activities & events

Booking terms at a glance.

Activity and event bookings are non-refundable once made because advance bookings help the charity cover venue, staffing, resources and other running costs.

1

Check the listing first

Before paying, please check the activity date, time, venue, age guidance, ticket information and anything your family may need to bring.

2

Once a booking is made

Refunds and refund requests are not accepted after an activity or event booking has been completed because the charity commits costs in advance.

3

If you cannot attend

Please let the team know as soon as possible. Being unable to attend does not normally make the booking eligible for a refund.

4

If Unique Abilities cancels or changes an activity

Affected customers will be contacted. The team will explain the appropriate refund or any alternative arrangements available.

Changes made by the charity

We will keep affected families informed.

If Unique Abilities has to cancel an activity or make an important change, the team will contact the customers affected using the details supplied with the booking.

Contact the team
Customers affected by a cancellation or significant change will be contacted.
The message will explain the next steps and any alternative arrangements.
Any appropriate refund will be handled using the relevant payment arrangements.
Please keep your booking confirmation and make sure your contact details are correct.
Physical products

Purchases are handled separately.

The activity-booking terms above do not replace the information that applies to physical products purchased through the shop. Any relevant cancellation, return, postage or collection information will be shown during the purchase process or provided with the order.

If an item is damaged, incorrect or there is another problem with an order, contact the team promptly with the order details.

Ask about an order
1

Check product information

Read the product description, price, delivery or collection information before completing the purchase.

2

Keep your confirmation

Retain the order or payment confirmation so the team can identify the purchase if you need assistance.

3

Contact the team promptly

Provide your order details and a clear explanation of the issue so it can be reviewed.

4

Your legal rights

Nothing on this page is intended to limit any statutory rights that apply to a physical-product purchase.

Unsure before booking or buying?

Contact Unique Abilities before making payment and the team will help clarify the relevant information.

Contact the team